Providing a way to respond − quickly

Now in its fourth decade of existence, the 1 800 ASHLAND program has evolved into the backbone of Ashland's 24/7 central reporting program. The 1 800 ASHLAND hotline is not only for EH&S-, security- and compliance-related incidents, but is also the central clearinghouse for all emergency and non-emergency reporting and response.

The 1 800 ASHLAND number can be found internally on everything from the corporate intranet and permanent bulletin board postings to signage at our facilities. Externally, the number appears on our invoices and products to provide customers and other stakeholders with a 24-hour number to contact for assistance. Law enforcement agencies and first responders also utilize the number as a conduit to locate and brief our Security Department staff.

These important company-wide reporting programs fall under the 1 800 ASHLAND umbrella:

• Employee Reporting Hotline
• EH&S incident reporting
• Security incident reporting
• Employee injury reporting
• Employee background program
• Employee ID card/access control program
• Facility alarm monitoring program
• International travel program

Over the years, the services provided by 1 800 ASHLAND have evolved with the needs of the company, such as the expansion of the program to include the availability of interpretation services to ensure quick and effective communications in local languages. 1 800 ASHLAND has developed into a 24-hour help center that touches every department within Ashland.