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| Careers - Meet our People |
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"Ashland is a good place to work - the conditions of employment are very good! There are a lot of opportunities to grow in this business, too."
Wendy
Customer service supervisor
Valvoline International, Benelux*
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Day in the Life
I work with a wide variety of people every day - from colleagues to customers. So, I think one of the most
important traits a person could have to be successful in this job is to like people; and I do.
As a customer service supervisor, I'm responsible for providing customers with information and solutions.
What's most challenging about the position is keeping customers satisfied. I let them know they are important
to us and that their concerns and needs are taken very seriously. Our goal is to provide the very best
products and services.
Ashland uses the acronym "PACES" to describe how we will achieve our business goals throughout the company.
It stands for proactive, accountable, collaboration, externally focused, and acting with speed - and PACES
applies to every employee.
As a customer service supervisor, I act proactively by staying on top of things I need to know to be able
to help our customers. I am accountable for giving customers what they need and must often collaborate with
our logistic provider to do so. Of course, it's very important for a customer service supervisor to be
externally focused. After all, we rely on customers for the success of our business. Because customers
expect a quick answer when they call, I act with speed to make sure they get it.
The thing I like most about my job is the variety. I also like the contact with customers and with my
colleagues. It's important to me to be part of a nice team. In fact, my fondest memory of working at Ashland
was the move to Barendrecht last year. Nowadays, we are all together, with several Ashland divisions in one
office. It gives us more opportunities to work closer together.
I work five days a week. Every day, I start at 8:30 a.m., and I leave the office at approximately 6 p.m.
In addition to customers, I daily interact with my colleagues in logistics - to check the availability or
transportation status of goods. Now and then, I may also get in touch with someone in bookkeeping, to
check on customer-payment information. Other than going to and from work, this job doesn't require travel.
What I would want someone interested in this position to know is that it is essential to be all-around
accurate, to be able to direct and motivate others, to establish good relationships with customers and
to be willing to take the initiative. For me, it is a very interesting job - it differs every day!
* Belgium, Holland and Luxembourg, also called Benelux.
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